Pricing
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All of One World Labs →Book a demoStart free trialA plain-English explanation of what these systems actually do, how they differ from an answering service, and what they cost.
An AI receptionist is software that answers your business phone calls in a natural spoken voice, works out what the caller needs, answers questions about your business, books appointments into your calendar, and passes urgent calls to a person.
It is not a phone tree. Nobody presses 1 for sales. The caller talks the way they would to a person, and the system responds in a spoken voice rather than a menu.
Three things have to be true for an AI receptionist to be useful. It has to hear and understand natural speech. It has to know your specific business — your hours, services, prices, policies and location. And it has to be able to do something, not just talk.
The knowledge comes from your own material: your website, your price list, your service descriptions. The actions come from integrations — a calendar it can book into, a texting system it can send from, a CRM it can write to. A system with the first two and not the third is a very expensive voicemail.
A traditional answering service is people in a call centre taking messages. They are usually good at being polite and bad at knowing your business, because the person answering handles dozens of accounts. They take a message and you call back.
An AI receptionist knows only your business, answers instantly at any hour, and completes the task on the call rather than passing you a message. The trade-off is that it cannot handle genuine complexity — which is why a good one transfers to a person instead of guessing.
Pricing generally follows one of two shapes. Per-call or per-minute billing suits lower volumes: a monthly base plus a charge for what you use. Flat-rate monthly allowances suit higher volumes: one predictable price with a monthly allowance.
OneVoice plans start at $149/mo with 200 talk minutes included, then $0.85/min beyond that, plus a one-time setup fee. Enterprise starts at $1,497/mo with a package sized to your call volume. Most vendors also charge a setup fee, because building an agent that actually knows your business is real work.
What happens when it doesn’t know the answer — does it guess, or escalate? Can it write into the system my team actually uses? Can I hear it before I pay? Who owns the call recordings? What happens on a busy signal — do two callers at once both get answered?
The last one catches a lot of vendors out, and it is easy to test. Call the demo line twice at the same time.
Ava is our live demo agent. Ring her from your own phone and try to trip her up — ask about hours, pricing, availability, whatever you'd throw at a real front desk.
7 days free on your plan. Setup is billed when you sign up.
A 15-minute call. We'll ask how your phone rings today, show you the same thing answering it, and tell you which plan is actually cheaper for you — even if that's the $149 one.
